Fast & Secure Courier Delivery: £ 3.99 on all orders or FREE when you spend £ 30. All orders will be dispatched on the next working day.
Fast & Secure Courier Delivery: 4.99 EUR on all orders or FREE when you spend 40 EUR. All order will be dispatched on the next working day.
Orders are usually delivered within 2 working days of the purchase between 8am and 6pm via our selected courier DPD.
International Delivery within Europe
We currently deliver to the 27 other European Union Countries, including the Republic of Ireland and the Channel Islands plus Switzerland, Norway, Lichtenstein, Monaco, Andorra and San Marino.
Fast & Secure Courier Delivery: £ 5.95 or FREE when you spend more than £ 40.
Fast & Secure Courier Delivery: 7.45 EUR or FREE when you spend more than 50 EUR.
International European orders are delivered by DPD.
Orders are usually delivered within 4 working days but can take up to 10 working days in some remote areas or countries.
Customers outside of the European Union may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. Our prices do not include taxes and tariffs. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they might be). Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Additional Delivery Information
- All delivery timescales are subject to availability
- Your order might be dispatched in more than one parcel and could arrive at different times
- Working day refers to any weekday Monday to Friday and excludes Saturday, Sunday and Bank Holidays
- Delivery to the Scottish Highlands, islands and other remote areas or countries may take longer
- We are unfortunately unable to deliver to PO Box addresses at the current time.
We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please notify us by email and return the unopened products to the returns address below.
Lost or Damaged Parcel
If you have any lost or missing products from your order then please email us to let us know.
Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.
If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 10 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.
Additional Returns Information
We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.
We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.
SMITH’S VITAMINS & HERBS
c/o VELTA LOGISTICS LTD.
EASTWAYS INDUSTRIAL ESTATE
WITHAM, ESSEX, CM8 3YQ