Help and Frequently Asked Questions
Privacy and Security
We care about the privacy of our customers. We currently collect information only for limited use on our own site. Please read our entire privacy and child protection policy.
We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.
If you don’t wish to shop online, you may order by fax or mail. By fax, just print out your completed shopping cart and checkout pages and fax to: 001 866 581 9295. By mail, print out your completed shopping cart and checkout pages and send to:
Internet Customer Care Dept.
Smith’s Vitamins & Herbs Ltd
58-60 Kensington Church St
London W8 4DB
Click on “Order by Item #,” which you will find directly under the “Browse” headline on the upper left-hand side of every page. You’ll be linked to a page where you can put in the catalog numbers of the products you want to buy. The rest of the checkout procedure is the same.
There are several ways to find information about the products:
- Use our Health Library: Click on the “Health Library” tab at the top of any page to access our Health Guides resource. Here, you’ll find a wealth of information about vitamins, nutritional supplements, herbal remedies and other natural options, as well as extensive research on a variety of health conditions and concerns.
- Use our search engine: Located at the top right corner of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by product type or any keyword you choose.
- Click on our quick links: Located directly under the “Browse” headline on the upper left hand portion of your screen, our quick links help you find what you need in a flash. Check out great features like our monthly shopper favorites, hot new products, product of the month and more.
- Browse and learn: Click on the “Product Information” link when you’re researching a particular item to view detailed nutrition and ingredient information.
- Still need help? Please contact us.
- For shipments in the United Kingdom: If an item is backordered, we will ship the balance of your order immediately and send your backordered item when it becomes available at no additional shipping charge.
- For shipments elsewhere: If an item is backordered, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.
We’re sorry, but we are not able to order products that have been discontinued.